Return & Refund Policy
Last Updated: July 17, 2026
At Frozen Hashish, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.
Eligibility for Returns
Due to the nature of our products, we generally do not accept returns on opened, used, or consumed items for safety and quality assurance reasons.
A return or replacement may be considered if:
- You received the wrong product.
- Your order arrived damaged during transit.
- An item is missing from your order.
- You received a defective or incorrect item.
If your order meets one of the conditions above, please contact us within 48 hours of receiving your package.
How to Request a Return
To help us process your request quickly, please provide:
- Your order number
- Your full name
- A description of the issue
- Clear photos of the product and packaging (if applicable)
Our support team will review your request and respond as soon as possible.
Refunds
If your request is approved, your refund will be processed to the original payment method whenever possible.
Refund processing times may vary depending on your payment provider.
Shipping fees are generally non-refundable unless the return is the result of our error.
Non-Returnable Items
For hygiene, safety, and quality assurance reasons, we cannot accept returns for:
- Opened products
- Used products
- Products damaged after delivery
- Orders returned without prior authorization
Contact Us
If you have any questions regarding your order or this Return & Refund Policy, our customer support team is here to help.
Please contact us through our Contact Us (telegram) page or your preferred support channel, and we’ll be happy to assist you.
